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  A CRM RFP guide and template for creating the perfect proposal

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  The CRM implementation process: a six step plan for success

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Calculating the return on your CRM investment
A guide to calculating the return on your CRM investment
• Strategy

Calculating the cost of your CRM investment
We look at the importance of calculating the cost of your CRM investment for accurate ROI forecas...
• Strategy

How to evaluate your CRM vendor demonstrations
How to make a selection decision based on CRM vendor demos
• Selection