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  A CRM RFP guide and template for creating the perfect proposal

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  The CRM implementation process: a six step plan for success

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  How to carry out a CRM cost benefit analysis in three steps

  All the info you need to conduct a successful CRM cost benefit analysis

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Why your selection team determines your CRM project success
Your selection team can make or break your project, learn how to pick the right one...
• Selection

CRM requirements gathering: your complete guide
All you need to know about how to draw up a list of CRM requirements, and how to communicate thes...
• Selection

Five actionable steps to improving your CRM rollout
These five steps will help you train users, monitor system data and set the foundations for a lon...
• Implementation